The Official Web Site of James R. Cummins III


My resume on-line is available in several sections using the links in the nav box. I will continue to update the individual technology areas as time permits. These pages provide considerably more information than can be found in either of the more conventional versions also available.

The old on-line version at is still available, but please go to the about page for more info and a link.

Technical Writing

I have been formalizing my thoughts on technical support and how I have integrated it into my information technology planning and implementation. The first section of that document is available in the link "Beyond the Help Desk."

Professional Background

With over 17 years of experience in the field of information technology, I have developed excellent planning, configuration, implementation, maintenance and troubleshooting skills in a network environment. For the last 6 years I have worked as a "hands-on", senior level IT operations manager with a wide range of responsibilities, including production server planning, configuration and implementation for Exchange, SQL Server, IIS, file and printer sharing, network monitoring and management, information security measures, web site design and implementation, office automation, training and documentation. During that time I have been a primary resource for my employers and our clients to make strategic technology decisions and implement them. For most of my career I have provided end-user technical support in addition to my other responsibilities. I have a strong customer service philosophy that I apply to every area of my work. Everyone who depends upon the work I do is treated with the highest courtesy and respect, whether they are our clients or other employees and I am dedicated to providing them with the best technology resources possible.

My career has included roles in front-line technical support, corporate consulting, network resource management for an Ivy League graduate school, mission critical implementation and support for the financial services industry, and personalized consulting for individuals and small business owners.